Introducing Outcome-Based Pricing for Accounting Firms

Digits is the only accounting platform that works for you - and guarantees it.

Every month, your team does the same work.

They pull the bank feed. They match the transaction to a vendor or customer. They book it to the chart of accounts. They reconcile. They do it again for the next transaction. And the next – across every client, every account, every period – creating and maintaining rules along the way. 

That’s tedium. Not accounting. Accounting is the diagnosis, the judgment, the work that actually requires expertise.

We built Digits to handle the first kind of work so your team can focus on the second.

We track every transaction: what happened, when, and whether a human or our AI did the work.

In December, a partner firm with 100+ CAS clients found their team had touched just 2% of the transactions. Digits handled the other 98%.

What “handled” actually means

We call the transactions we handle Zero-Touch Transactions™. These transactions were neither created nor edited by a human accountant before the books were closed.

Digits ingests transactions from anywhere–live bank feeds, API integrations, CSV files, PDF bank statements, receipt photos–and auto-books them, reconciles them, reviews them, and aggregates them for reporting. Automatically. No prompting required. 

Zero-touch is binary. Either your team had to touch a transaction before close, or they didn’t. That clarity is intentional: since every action in Digits is attributed to your team or to our AI, we can draw a clean line. And that line is the basis of a new kind of agreement between Digits and the firms we work with. 

If we do the work, we should get paid. If we don’t, we shouldn’t.

For decades, accounting has operated inside the logic of the service economy: firms bill by the hour and software vendors charge subscriptions. Neither model asks whether the work actually got done. 

Starting today, we're changing the business model to guarantee our results. Digits is introducing outcome-based pricing for accounting firms.  

Firms only pay for clients where Digits actually eliminates the tedium, meaning 95% or more of that client's transactions are zero-touch: booked, reconciled, and reviewed without your team ever touching them before period close.

If your team has to do more than 5% of the work for a given client, you still have to deal with some tedium. Digits is free for that client.

This approach does something that subscription pricing never can: it completely aligns our incentives with yours. When a client hasn't hit the threshold, that's our problem to solve—not yours to absorb. We focus our engineering on the transaction types and edge cases where we haven't gotten there yet. We push the automation rate up every month because that visibility creates a continuous feedback loop that improves accuracy and performance over time. We only get paid when we've actually earned it.

Ron Baker, co-founder of THRESHOLD and one of the most influential voices in the accounting profession, has long argued that this shift is inevitable. Speaking about Digits’ new model, he put it simply:

"The moment you price the outcome, you stop selling what you do and start pricing who the customer becomes—because people value results, not the work it took to get there."

That’s the bet we’re making with outcome-based pricing. We deliver zero-tedium to accounting firms–and we only get paid when we do.

Welcoming Reggie Marable

One of the pioneers of outcome-based pricing is Sierra, which has scaled rapidly in the AI customer service space by deeply aligning its business model with a single metric: autonomous issue resolution.

Today, we're excited to announce that Reggie Marable, Head of Sales at Sierra, has joined Digits as a strategic advisor to help us bring outcome pricing to the accounting profession.

As Reggie puts it: 

“When AI can do the actual work, you shouldn’t pay for potential—you should pay for results. Digits has built the only accounting platform that can deliver end-to-end outcomes, creating a new business model that redefines how accounting firms and tech companies partner together to deliver real value to clients.”

The bottom line

Accountants have waited a long time for software that actually does the work. We've proven it's possible—with real firms, real data, and real results.

And today we're putting our money where our mouth is.

Ready to move your firm to the future?

Jeff Seibert
Co-Founder & CEO
@jeffseibert