The Third Place – Cultivating Community while driving financial success with Digits
The Third Place is a software platform designed to help local businesses—like restaurants, bookshops, and art galleries—grow both their revenue and their sense of community. By enabling them to expand their offerings and forge deeper connections, The Third Place transforms these businesses into welcoming neighborhood staples where personal connections thrive.
However, despite its commitment to community building, The Third Place struggled with inefficient financial systems and operations. Co-founder and CEO Vivien Sin, had previously tried accounting solutions like Bench and Pilot but found them both costly and inaccurate. “We were too small of a startup to attract the necessary expertise, and yet the services we tried were both expensive and ineffective,” Vivien explained. Inconsistent bookkeeping not only created operational headaches but also took valuable time away from their core mission.
The Search for a Solution 🔍
The pursuit of a solution led Viven to an unexpected conversation with a Digits team member at a startup dinner event. Vivien was actively seeking a new accounting platform and was immediately intrigued by Digits’ approach. “I wanted to be as hands-off as possible with basic bookkeeping — just ensure the categorization is correct and the bookkeeping takes minimal intervention,” Vivien explained.
The Digits Impact 🎯
Since onboarding Digits, The Third Place has experienced a notable transformation in its financial management processes:
Streamlined Accuracy and Communication:
Digits impressed with its swift, insightful responses, vital for a hands-off approach to bookkeeping. “The response rate is phenomenal,” Vivien observed. “When feedback is provided, it’s integrated quickly and efficiently, which was unmatched in our previous experiences.”
Smart, Intuitive Insights and Dashboards:
Digits’ visual dashboard became a game-changer. “It feels like Digits anticipates the questions I’m going to ask and provides the answers immediately,” Vivien said. This efficiency saves her 45 minutes every time she engages with the platform, allowing her to focus on high-level business decisions rather than bookkeeping.
A Human Touch in Accounting:
Beyond its AI-powered automation, Digits sets itself apart with an exceptional customer experience. Vivien emphasized the intelligence and proactiveness of the Digits team:
"It's refreshing to engage with professionals who not only grasp our needs but proactively drive solutions with remarkable intelligence."
Unlike past providers Bench and Pilot, where financial management felt like a frustrating chore, Digits made accounting for The Third Place seamless, personal, and supportive.
Vivien wholeheartedly recommends Digits to tech startups and businesses:
“Digits provides a superior product with a human touch. It’s a game-changer for businesses seeking efficiency and clarity in their financial operations.”
Is your business ready to experience streamlined accounting with Digits? Discover how our AI-powered tools can revolutionize your financial management by booking a demo today.
